Am I locked into a contract?
No. Month-to-month, cancel anytime. We think a retainer should be re-earned every month by the report we send you, not enforced by a contract.
What access do you need, and is it safe?
An administrator account and hosting access, credentialed to us individually, never shared logins. Every change we make is logged in your monthly report. Backups run before any structural change, and restores are tested, not assumed.
My site is already broken or hacked. Can you still take it?
Yes. That's what the fix-and-harden month is for. The free audit will tell you honestly how deep the damage goes and what the first month will involve before you pay anything.
What's not included?
Redesigns, new feature development, and content writing. If you need those, we'll quote them separately; the retainer stays focused on keeping the site fast, secure, and online.
Are those numbers on this page real?
Yes: measured on client sites we maintain, anonymized for their privacy. Your audit report will show your site's numbers in the same format, and your monthly reports will track them over time.
How is WordPress maintenance different from what my hosting provider gives me?
Hosting keeps the server running. Maintenance keeps the site running. Your host will not audit your plugins, prune your database, tune your caching layer, or read your access logs for bot patterns. Those are the jobs a WordPress maintenance retainer covers, on a schedule, with a report.
My site seems fine. Do I really need a maintenance plan?
"Fine" usually means "no visible outage yet." Meanwhile the database is growing, cron jobs are silently failing, and a plugin update from last quarter has quietly broken a form nobody has tested. A free health audit will tell you honestly whether your site actually needs a retainer, or whether a one-time cleanup is enough.
Do you work with WooCommerce stores specifically?
Yes. WooCommerce is where most of our speed and database work happens, because carts, sessions, and product variations create the exact kind of load that WordPress core was not designed to handle at scale. Checkout LCP, product-page TTFB, and abandoned-cart recovery are all inside the standard retainer.
How fast do you respond when something breaks?
Care and Performance tiers respond within one business day. Managed tier includes proactive uptime monitoring, so most incidents are opened by us before you see them. Recovery targets are written into each tier's scope, not left to interpretation.
How often do you back up the site, and where are the backups stored?
Daily full backups, offsite in a separate region from your hosting, with a rolling 30-day retention on all tiers. Restore is tested quarterly on staging so the backup is proven, not just present. That test is part of your monthly report.
Do you handle plugin and WordPress core updates, or is that on me?
We handle them, on staging first, with visual regression and functional smoke tests before anything lands on production. Every update, every version bump, and every rollback (if one is needed) is logged in your monthly report so nothing changes on your site without a paper trail.
What happens when spam users or fake orders pile up?
We audit users and orders monthly. When bots slip through, we purge the accounts and then close the entry point behind them: rate limits on the registration endpoint, honeypots, and edge challenges on signup forms. In July 2026 that meant removing 6,500+ fake accounts from one store in a single pass. Deleting them is the easy half; stopping the refill is the actual work, and it goes in your report either way.
Do you serve clients outside India?
Yes. About half the sites we run are outside India, mostly in the UK, US, and UAE. Reporting is in English, invoicing supports INR, USD, GBP, and AED, and our on-call window covers standard business hours across those regions.
Can you fix a WordPress site that fails Core Web Vitals?
Yes, and it's most of what the Performance tier does. In 2026 the metric most WordPress sites fail is INP (interaction latency), usually from heavy page-builder JavaScript. We profile the real field data, defer and split the scripts causing it, tune caching, and track LCP, INP and CLS against Google's thresholds (2.5s / 200ms / 0.1) in every monthly report so a regression is caught before it costs you rankings.
Can you help my site show up in AI search and ChatGPT answers?
Yes. Search is shifting from a page of links to a single AI-generated answer, and being the source that answer quotes is the new front page. We make a site machine-readable: structured schema on every entity, an llms.txt file for the crawlers that read it, and answer-first content an engine can lift a clean sentence from. It's the same discipline as SEO, aimed at where the next decade of traffic actually begins. This is included in Managed and available as an add-on on other tiers.
Do you maintain Shopify stores too, or only WordPress and WooCommerce?
WordPress and WooCommerce are our core. We also take on Shopify performance, theme, and app-cleanup work, and we'll give you an honest read during the free audit on whether your store is better served staying on WooCommerce or moving. We don't push a platform we can't stand behind.
Can you migrate my site to faster hosting without downtime?
Yes. We stage the new environment, mirror the database and files, verify everything on a temporary URL, then cut the DNS over during a low-traffic window with the old host kept warm as a fallback. Done properly a migration is invisible to your customers. It's part of onboarding when a site's current hosting is the bottleneck.
What determines which plan my site needs?
Traffic, transaction volume, and how much the site earns. A brochure site that needs a safety net fits Care. A store where a slow checkout costs real sales belongs on Performance. A site that is the business, or where an hour of downtime is expensive, wants Managed. The free audit tells you honestly which one, and we'd rather put you on a smaller plan that fits than a larger one you don't need.